All content on these pages are related to the latest supported release of the Reach UC client.

Team Support

Integration Type

Client Add-in

Add-in Classification

Controlled

Product / License Type

Unite

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

TeamSupport.com

Application:

Team Support

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Reach UC:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Notes / Advisories

Organisation ID and API Token will need to be setup by the user to enable the integration.  

TeamSupport is a cached only addin.  A daily API limit of 10,000 API calls is set by TeamSupport

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Mandatory remote installation required.

Product:

ReachUC Connector v4

References

  1. Team Support (Product Website)